Alpha Hype is committed to protecting the privacy of our customers. The privacy policy adopted by us applies to all personal information collected by us or provided to us, whether offline or online, including personal information collected or provided through our website and any mobile websites, mobile applications, mini-applications, and other mobile interactive features (collectively referred to as “our Applications”), through our official social media pages that we control, and through HTML messages we send to you (collectively referred to, including social media pages, applications, and websites, as the “Sites”). By providing your personal information to us, you agree to the terms and conditions of this Policy.
“Personal Information” is information that identifies you as individuals or entities and includes:
Name
Postal address (including billing address)
Telephone number (including mobile and home numbers)
Email address
Company name and address
Preferences
Information about the browser and device
Server log file information
Information collected through cookies, pixel data, and other technologies
Application usage data
Demographic information and other information you provide
Location information
Aggregated information
We and our service providers may collect personal information in different ways, including the following:
We may collect personal information through the Sites; for example, when you register for a newsletter or make a purchase.
We may collect personal information from you offline; for example, when you contact our customer service department.
Certain information is collected automatically by most browsers or through your device. We use this information for statistical purposes and to ensure the proper functioning of the Sites.
Your “IP address” is automatically assigned to the device you use by your Internet service provider. The IP address is automatically identified and logged in server log files whenever a user visits the Sites, along with the time of the visit and the page/pages visited.
Cookies allow a web server to transfer data to a computer or device for storage and other purposes. If you do not want information collected through the use of cookies, a simple procedure is available in most browsers that allows you to disable cookies.
When downloading or using an application, we and our service providers may track and collect application usage data, such as the date and time the application on your device accesses our servers and the information and files that were downloaded to the application based on your device number.
Information such as date of birth, gender, postal code, and other information — such as preferred communication methods — may be collected when you voluntarily provide it.
We may collect information about the geographic location of your device.
We use the personal information we collect for the following purposes:
To respond to your inquiries and fulfill your requests, such as sending newsletters to you or answering your questions and responding to your comments.
To send administrative information to you, such as information regarding the Sites and changes to our terms, conditions, and policies. Since this information may be important for your use of the Sites, you cannot opt out of receiving these messages.
To complete and fulfill your purchases, such as processing payments, delivering orders to you, communicating with you regarding your purchase, and providing customer service.
To send you updates and advertisements related to our products, promotional campaigns, and programs, and to send you invitations to participate in special programs.
To enable you to connect with other users and receive communications from them through the Sites, as permitted by the applicable site.
To allow you to participate in message boards, chats, profile pages, server log blogs, and other services where you can post information and materials (including social media pages).
For our business purposes, such as analyzing and managing our business, conducting market studies, auditing, developing new products, enhancing the Sites, improving our services and products, identifying usage trends, determining the effectiveness of promotional campaigns, customizing the Sites’ experience and content based on your previous activities on the Sites, measuring customer satisfaction, and providing customer service (including troubleshooting related to customer issues).
We use the information provided by your browser or device for statistical purposes and to ensure the proper functioning of the Sites.
For more information about the purposes for which we use cookies, please review our Cookie Policy.
Use of your device’s location: to provide you with services and content tailored to you based on location. We may also share your device’s geographic location with our marketing partners, as well as information about the advertisements you viewed and other collected information, to enable partners to deliver more relevant content and to study the effectiveness of advertising campaigns.
As we deem appropriate and necessary:
(a) under applicable law, including laws in effect outside your country of residence;
(b) to comply with legal requirements;
(c) to respond to requests from public and governmental authorities, including those outside your country of residence;
(d) to enforce our terms and conditions;
(e) to protect our operations or those of any of our affiliates;
(f) to protect our rights, privacy, safety, or property and/or those of our affiliates and/or yours or others;
(g) to allow us to pursue corrective actions and limit any damages we may incur.
We use reasonable organizational, technical, and administrative measures to protect personal information in our possession. However, unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be completely secure.
If you have any reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please notify us immediately by contacting us in accordance with the method described in the “Contact Us” section.
We provide you with many choices regarding our use and disclosure of your personal information for marketing purposes.
If at any time you wish to stop receiving marketing messages from us, the easiest way to do so is by using the “unsubscribe” feature within the marketing messages you receive from us. You may also inform us by emailing, calling, or writing to us using the contact details listed below in the “Contact Us” section. Please specify in your request that you wish to stop receiving marketing messages from us.
In addition, we will not disclose your personal information to any third party, including our affiliates, for that third party’s direct marketing purposes if we receive and process a request from you asking us not to share your personal information with third parties for such purposes. If you wish to submit such a request, please inform us using the form in “Contact Us.” Please clearly state that you are requesting that we do not disclose your personal information to our affiliates and/or to any third parties for their direct marketing purposes.
We will strive to comply with your requests as soon as reasonably possible. Please note that we may continue to send you important administrative messages even if you choose not to receive marketing messages, and you cannot opt out of receiving such administrative messages.
To review, correct, update, delete, or limit our use of your previously provided personal information, please use the form provided in “Contact Us” and clearly specify your request. Please explain which information you want changed or state that you want your personal information removed from our database, or inform us of the limitations you want to impose on our use of your personal information.
We will attempt to respond to your request as soon as reasonably possible. However, despite our efforts, some information may remain in our databases or other records and cannot be removed or changed. Additionally, please note that we may need to retain certain information for record-keeping purposes and/or to complete any transaction you initiated before requesting such change or deletion (for example: if you make a purchase or participate in a promotional campaign, you may not be able to change or delete the personal information provided until the purchase or campaign has been completed).
This Policy does not address the privacy, information, or practices of any other third parties, including any third party operating a site linked within the Afaaq website, and we bear no responsibility in this regard. The inclusion of a link on our website does not imply our endorsement or the endorsement of our affiliates of the linked site.
Additionally, we may provide you with access to third-party functionality that allows you to add content to your social media accounts. Please note that any information you provide through such functionality is subject to the third party’s privacy policy, not this Privacy Policy. Therefore, we do not control, and are not responsible for, any third party’s use of the information you provide through such functionality.
We are also not responsible for the data collection, use, and disclosure policies and practices (including data security practices) of other organizations such as Facebook, Apple, Google, Microsoft, or any other application developer, application provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any personal information you disclose to other organizations through or in connection with applications or social media pages.
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy.
We generally request that you do not send or disclose any sensitive information (e.g., information related to racial or ethnic origin, political opinions, religious beliefs or others, health or medical conditions, criminal background, or trade union membership) through the Sites or otherwise. In certain exceptional circumstances that may require such information, such as insurance requests, we will clearly explain how to provide it safely.
We may make changes to this Policy. Therefore, please review the Privacy Policy from time to time, as any changes we make will take effect once the revised Privacy Policy is posted on the Site. Your continued use of the Sites after any such changes means that you agree to the revised Privacy Policy.
If you have any questions regarding the Privacy Policy, please contact us via email:
